Warranty and Processing Conditions
The warranty period starts from the date of purchase. Keep the invoice, receipt or delivery note, in this document you have indicated the date of purchase of the product and it will serve as proof. In the case of some of our products, they include a 2-year European warranty with the possibility of extending it up to 5 years with an additional cost that you can see on the product page.
To obtain warranty service:
Access your customer account " MY ACCOUNT " and click on the " TECHNICAL SERVICE " section and log in with the store's username and password. Before continuing, please have the product and the following documentation at hand:
1 - Product serial number that you will find on the product or on its packaging.
2 - The proof of purchase (receipt, delivery note or invoice) that you can also find in your account.
Then follow the steps you will find on the GUARANTEE page. HomeTrucker takes into account that we cannot be responsible for damages caused by misuse of the product, in the same way if the product presents a problem not covered by the guarantee, this problem will be notified to you and you will be entitled to a totally free estimate so that you can decide if you want to repair the product. In case of not wanting to repair the product, it will be sent postage due including the costs incurred for transport.
Before processing the warranty and shipping the product:
Make a backup of all data and delete all confidential information of your personal property stored in the product. HomeTrucker is not responsible for damage or loss of any software, firmware or data that the customer has in the product.
If the product allows access codes to be entered, as in the case of tablets, phones, etc., disable these codes or notify them in writing.
Then wrap the product well with padding material and put it in a box according to the product so that it does not suffer blows during transport. If the product is damaged in transit due to poor packaging, we cannot guarantee that the shipping company will be responsible for the damage caused.
If the packaging is adequate and the product is received with blows due to an accident in transport or if it is lost for any reason, you will be entitled to insurance coverage. The insurance will pay the price of the product without VAT.
HomeTrucker will not be liable under the terms of this warranty if, after receiving the product for repair and testing reveals that the defect or fault does not exist or was caused by misuse, neglect, improper maintenance, unauthorized attempts. to open, repair or modify the product, improper installation, use of any software added by the customer, virus, any other cause beyond the scope of the intended use, accident, fire, lightning, blackout, loss of power or other similar factors.
The warranty will also be invalidated for the following reasons:
1 - The product has been manipulated or repaired by unauthorized personnel.
2 - Product serial number has been altered or removed.
3 - The warranty seal has been broken or tampered with.
4 - Outside the warranty period.
To access the TECHNICAL SERVICE area click HERE