Return and Processing Conditions:
Return Policy: To return an item purchased from our online store, you must follow our return policy, which states that returns are only accepted within 14 days (including weekends) after receiving the product. The refund will be processed using the same payment method used for the purchase, in accordance with Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods (BOE No. 165, 07-11-2003, pp. 27160-27164).
· Product Conditions: The item must be in its original condition, including protective packaging, components, and unopened, undamaged packaging. We do not accept returns of consumable products (such as CDs, DVDs, memory cards, paper, ink cartridges, software with open activation licenses) or personalized products made exclusively for the customer.
Return Process:
- Access: Log in to your Customer Account.
- Order Selection: Go to Order History and Details and click on Details of the order you want to return.
- Start the Return: Check the box next to the product reference you want to return and briefly state the reason.
- Authorization: Once you receive authorization by email, download the return form from the Merchandise Returns section and place it inside the package.
- Shipping: Send the package to the following address:
HomeTrucker
Calle Salzillo 9 1º E
04740 Roquetas de Mar, Almería
Receipt and Evaluation: We will confirm receipt of the package and our technical team will examine the product.
Return Result: If the product is in good condition, a refund of the amount paid will be issued (excluding shipping costs).
Important:
Shipments sent collect or cash on delivery will not be accepted.
If the return does not meet the conditions, it will be denied and the product will be sent back to you collect.
You will receive the voucher information by email within a maximum of 48 hours.
For more information or to access the returns area, click HERE.
Additional Note on Refunds: For products purchased with free shipping, a full refund will only apply if the product has an actual fault. If, after technical evaluation, it is confirmed that the product works correctly, the refund amount will be reduced by administrative and logistical costs incurred from shipping, calculated based on weight, packaging type, service speed, and materials used for transport.